When trying to install the Symantec AV client to a 32bit workstation running Windows XP sp3 (or any service pack), Symantec systems center tells you everything pushed out fine, however the client never has the AV agent installed.
The following event logged in eventvwr on the client machine after trying to push the install out from the server:
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 11/24/2008
Time: 8:44:46 AM
User: NT AUTHORITY\SYSTEM
Computer:
Description:
Product: Symantec AntiVirus Win64 -- Installation failed.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 32 34 33 46 41 45 30 {243FAE0
0008: 37 2d 43 32 30 44 2d 34 7-C20D-4
0010: 36 45 30 2d 39 41 45 37 6E0-9AE7
0018: 2d 36 46 45 45 35 45 31 -6FEE5E1
0020: 45 44 41 41 34 7d EDAA4}
Now, the strange thing is is that the installation of Windows on this machine is only 32bit. However, the CPU in the computer is a 64bit. The reason for Symantec, and other applications, erroring out on the install is because it sees a key in the registry that tells it to send the 64bit install. To fix the problem, you need to delete the registry key from:
HKLM\Software\Wow6432node
Just right click and delete the whole thing.
Now try the push install again. You can watch the system log to make sure that the live update service is installed and shortly after you should see symantec barking at you because of old virus defs.
