Wednesday, December 2, 2009

Word documents opening slowly over a network share

Well, yesterday I ran into an issue where I was unable to open word documents from a network share that had just recently been moved from one server to another.

The problem was that when the server was opening up the word document on the new server it was still looking for the old server to open a template by a unc path.

In the bottom left hand corner of word you could see that it was trying to access \\oldserver\sharename\templates\template.dot.

I looked all over for a fix to this but could not find anything short of running a bunch of scripts on all the files and folders in the new share.

WORKAROUND:
Since it was still looking for \\oldserver and that server was decommissioned, all I did was add an (A) record to DNS to point oldserver to the newserver ip address.

Granted, this is a super messy way of getting it to work. However, I also had 80+ people sitting at their desks with nothing to do. I will have to research this a little more and see if I can find a way to fix this for good!